Customer Support Engineer, Vestas Mediterranean, México D.F. - Distrito Federal

Nombre de la Compañia:

Vestas

Posición:

Tiempo completo

Responsibilities and TasksDepending on the Service Manager in Mexico Sales Region, the key tasks are to: Receive, analyse and register all requests from customers for each wind farm operation assigned in order to assure reliability of the information gathered and to facilitate a proper internal distribution and assignment of each request. Coordinate the solution of each technical incidence, contract claims and project management issues internally or externally (negotiation with third party suppliers) and communicate to customer in order to satisfy customers' needs and to control operational costs. Monitor all operational variables and generate reports for each wind farm operation assigned in order to assure reliability of the information gathered and the compliance of information procedures. Identify customer complaints trends, monitor solutions to customer complaints, control project's budget, assess implications of claims / incidences, suggest remedial actions and provide inputs to technical support - operations - SCADA in order to anticipate significant operational risk and to facilitate decision making. Control operation documentation, manuals, contracts and compliance procedures in order to assure reliability of the information gathered and the compliance of quality guidelines. Support and validate the billing and payment process for each wind farm operation assigned in order to assure reliability of the information gathered and compliance of financial procedures. Qualifications and Work ExperienceWe are looking for a professional who has: BSc of Engineering, Mechanical or Electrical Engineering 3 years professional experience in technical / commercial area. Specific knowledge of Wind farm operation / Contract would be an advantage. Strong negotiation skills and knowledge of the market (customers / suppliers / regulations) Result Oriented & Customer Oriented person Excellent command of English (additional MED languages would be an advantage). What we offerWe offer an exciting job in a dynamic, international environment. You'll be working in a fast growing team which is at the forefront of growth within the wind energy sector. As well as offering a competitive salary and benefits package, we put the emphasis on developing both personal and professional skills. In return, we expect you to go the extra mile to achieve results.Additional InformationPrimary work location is in Mexico DF.Send your application online via the apply link.http://mptool.the-network.com/asp/cs/network/careercenter/default.cfm?offerId=12412&offer_id=12412&destination=apply&compid=66&lng=EN&lang=EN&channelId=73 National and International travel will be required.Vestas Wind Systems A/S is an equal opportunity employer (EOE) and we seek to hire people who enjoy working in a diverse, team-oriented atmosphere.Closing Date31.07.2011

Región: distrito federal